Oh Thanks, It's New 14-Day Returns Policy

At Oh Thanks, It's New, we strive to provide you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 14 days of receiving the item, subject to the following terms and conditions:

1. Eligibility for Returns

1.1. To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.

1.2. Items that are marked as "Final Sale" or "Non-Returnable" are not eligible for returns.

2. Initiation of the Return

2.1. To initiate a return, please follow these steps:

• Provide your order number and email address to our client care team.
• Tell us your reason for return.
• Our client care team will provide you with a document to return your order.

3. Return Shipping

3.1. You are responsible for the cost of return shipping. Please use a reliable shipping method with tracking to ensure the safe return of the item.

4. Inspection and Approval

4.1. Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. We will notify you via email of the approval or rejection of your return.

4.2. If the return is approved, we will process your refund.

5. Refund Process

5.1. Refunds will be issued in the same form of payment used for the original purchase.

5.2. Please allow up to 10 business days for the refund to be processed and for the credit to appear on your statement. The time taken for the credit to appear may vary depending on your financial institution.

6. Exclusions

6.1. Oh Thanks, It's New does not accept international exchanges. Returns are accepted for eligible items as outlined in this policy, but exchanges for international orders are not available.

7. Contact Information

If you have any questions or need assistance with your return, please contact our customer support team at orders@ohthanksitsnew.com

8. Changes to the Returns Policy

Oh Thanks, It's New reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase from Oh Thanks, It's New, you acknowledge that you have read and agreed to this 14-day returns policy.

OTIN Ltd Customs Fees and Duties Terms and Conditions

1. Introduction

These Terms and Conditions govern the customs fees and duties associated with purchasing products from OTIN Ltd ("we," "us," or "our"). By placing an order with us, you agree to comply with and be bound by the terms and conditions outlined herein. Please carefully read and understand the following information before making a purchase.

2. Customs Fees and Duties

2.1. Responsibility: Customers are responsible for all customs fees, duties, and taxes imposed by the customs authorities of the destination country.

2.2. Estimation: The estimation of customs fees and duties may vary depending on the laws and regulations of your country. We do not provide exact figures for these fees. It is your responsibility to contact your local customs office or relevant authorities for accurate information.

2.3. Delays: Customs processing can cause delays in the delivery of your order. We have no control over these processes, and we cannot guarantee delivery times. Please consider this when placing an order.

3. Customs Documentation

3.1. Accurate Information: You must provide accurate and complete information when placing an order, including the recipient's name, delivery address, and other necessary details. Any inaccuracies in this information may result in customs clearance issues and additional charges.

3.2. Customs Declaration: We will accurately declare the contents and value of your shipment on the required customs documentation. Falsifying this information is illegal and can lead to severe consequences.

4. Refusal of Payment for Customs Fees

4.1. Unpaid Fees: In the event that you refuse to pay the customs fees and duties required to release your order, it may be returned to OTIN Ltd or else destroyed. You will be responsible for any return shipping costs and fees associated with the return.

5. Refund and Cancellation

5.1. Non-Delivery: If your order is not delivered due to customs issues and is returned to OTIN Ltd, we will refund the purchase price, excluding shipping costs and any customs-related fees we may incur.

6. Legal Compliance

6.1. Compliance: It is your responsibility to comply with the customs laws and regulations of your country. OTIN Ltd is not liable for any legal consequences resulting from non-compliance.

7. Contact Information

If you have any questions or concerns regarding customs fees and duties, please contact our customer support team at orders@ohthanksitsnew.com.

8. Changes to Terms and Conditions

OTIN Ltd reserves the right to modify these customs fees and duties terms and conditions at any time. Any changes will be effective immediately upon posting on our website.

By placing an order with OTIN Ltd, you acknowledge that you have read and agreed to these customs fees and duties terms and conditions.

Order before 4:00pm (GMT) Monday to Friday and your order will be dispatched the same day.

Delivery times may take longer around Bank Holidays & Public Holidays.

If you have any questions, contact us at: orders@ohthanksitsnew.com

UK

STANDARD (3-5 WORKING DAYS)NEXT DAY (BEFORE 1PM)

£3.95

INTERNATIONAL

PLEASE NOTE:We are not responsible for any customs charges that may occur. If you are based in the European Union, please be aware of the new customs charge before purchasing. If you refuse this charge, you will not be refunded the shipping cost nor the customs charge when we receive the parcel back to us. You will also be responsible for the return of this parcel, please make sure you are aware of the new charges before purchasing.

EUROPE

£24.95

USA

$25.00

CA

£29.95

AUS

£29.95

UAE

£29.95

ROW

£29.95